Program Registration & Policies

The following policies apply to session programs and do not apply to child care or summer camp.

 

Program Registration

How to Register for Programs

  • Program Registration is on a first-come, first-served basis.
  • There are 3 convenient ways to register for programs:

1)     Register online at KEENEYMCA.ORG under the PROGRAMS tab anytime during your designated registration period. You must have a billing method and email address on file with the Y to register online. Please speak with a Welcome Center representative if you need your password reset. REGISTER ONLINE HERE

2)     Register by phone with a credit card at 603.352.6002.

3)     Register in person at the YMCA Welcome Center.

  • Payment is due in-full at the time of registration. No exceptions. Spots will not be held without payment.
  • Classes will not be pro-rated for late enrollment. We may be able to accommodate late registration if space is available, but the full program fee will be charged.

When to Register for Programs

Fall 2 Session 2015

8 Weeks, October 26-December 20

Program guide available online:  Aug 3rd

Member Registration:   Begins Oct 12

Non-Member Registration:   Begins Oct 19

Winter Session 2016

8 Weeks, January 3-February 27

Program guide available online:  Nov 16

Member Registration:   Begins Dec 7

Non-Member Registration:   Begins Dec 14

Spring 1 Session 2016

8 Weeks, February 28-April 23

Program guide available online:  Jan 11

Member Registration:   Begins Feb 8

Non-Member Registration:   Begins Feb 15

Spring 2 Session 2016

8 Weeks, April 24-June 18

Program guide available online:  Jan 11

Member Registration:   Begins April 11

Non-Member Registration:   Begins April 18

Summer 1 Session 2016

4 Weeks, June 27-July 23

Program guide available online:  May 9

Member Registration:   Begins June 6

Non-Member Registration:   Begins June 13

Summer 2 Session 2016

4 Weeks, July 24-August 20

Program guide available online:  May 9

Member Registration:   Begins June 6

Non-Member Registration:   Begins June 13

Fall 1 Session 2016

7 Weeks, September 4-October 22

Program guide available online:  July 25

Member Registration:   Begins Aug 22

Non-Member Registration:   Begins Aug 29

Fall 2 Session 2016

8 Weeks, October 23-December 17

Program guide available online:  July 25

Member Registration:   Begins Oct 10

Non-Member Registration:   Begins Oct 17

 

The Y will be open with adjusted hours on the following dates but NO programs will be held. All program fees have been prorated in advance :

New Year’s Eve                           5am to 2pm

New Year’s Day                           8am to Noon

Easter                                              8am to Noon

Memorial Day                              8am to Noon

Independence Day                    8am to Noon

Labor Day                                      8am to Noon

Christmas Eve                              5am to 2pm

The Y will be closed the following dates:

Christmas                    December 25

 

 

 

Program Procedures and Refund Policy

Switching Classes                     

Those wishing to switch classes/programs prior to the registration closure date may do so at the Y Welcome Center. After a session has begun only directors may process class moves. If for any reason a program is not suitable please see your instructor or program director. The participant is responsible for any fee difference between programs and this must be paid at the time of the class switch.

 

Withdrawing From A Program                   

Those wishing to withdraw from a program prior to the first class may do so at the Y Welcome Center. You will have the option of a system credit to be used immediately toward another program or at any time in the future toward another program, receiving a refund via credit card return or issued by check in 10 business days. No refunds will be issued after the first class. Withdrawals for medical reasons with a doctor’s note will receive a pro-rated credit for remaining classes. We want all our participants to have a positive program experience, but we also know that not all programs are a perfect fit for every individual. If you have any concerns about a class please speak with the instructor or the director immediately. Those choosing to withdraw from a class, after the class has begun, will receive a credit to be used toward a future program.

 

Program Cancellations

 If a program is cancelled for the session by the Y for any reason you will have the option of a system credit to be used immediately toward another program or at any time in the future toward another program, receiving a refund via credit card return or issued by check in 10 business days. No cash refunds.

 

Class Cancellations      

If a class is cancelled for the day by the Y for any reason, every attempt will be made to offer a make-up class. Please be advised that make-ups are not always at the same day/time as the class in which you are enrolled. No refund/credit will be given if a make-up class is offered.

 

Program Drop-off and Pick-up 

Children under 11 must be dropped off and picked up by an adult from class at the designated beginning and end time. We value this time to communicate with our Y families and continuous supervision provides the safest possible environment for your child. Please be on time for programs to ensure your child has the proper warm-up to prevent injury and/or instructions to complete the day’s objectives.

 

Parent Involvement in Programs

Parents are always welcome to observe their children in programs and encouraged to communicate with Y staff at the beginnings and ends of classes. We discourage “coaching” from the sidelines, as such behavior can be distracting to both your child’s and other participants’ learning. If you have concerns or comments that warrant additional time please make an appointment to speak with the program director.