Program Registration & Policies

Winter 2019 Program Guide

Register Online

Winter 2019*

January 2 – February 24, 2019

Member Registration:   Opens December 3

Community Registration:   Opens December 10

*Programs subject to change.

Program Registration

 How to register:
  1. You can register online anytime during your designated registration period. You must have a billing method and email address on file with the Y to register online. Please speak with a Welcome Center representative if you need your password reset.
  2. Register by phone with a credit card at 603-352-6002
  3. Register in person at the Y Welcome Center

Quick Notes

  • Payment is due in-full at the time of registration. No exceptions. Spots will not be held without payment.
  • Classes will not be pro-rated for late enrollment. We may be able to accommodate late registration if space is available, but the full program fee will be charged.
  • Program Registration is on a first-come, first-served basis.

The Y will be open with adjusted hours on certain holidays and NO programs will be held. All program fees have been prorated in advance. List of Holiday Hours here.

Program Procedures and Refund Policy

Switching Classes

Those wishing to switch classes/programs prior to the registration closure date may do so at the Y Welcome Center. After a session has begun only directors may process class moves. If for any reason a program is not suitable please see your instructor or program director. The participant is responsible for any fee difference between programs and this must be paid at the time of the class switch.

Withdrawing From A Program

If after paying for a program you decide to withdraw your enrollment before the start of the second week of the program you will be issued a system credit to only be used as credit towards another program at the Y. If you have attended the first class your credit will be prorated accordingly. The only exception to this policy would be in the case that an injury or illness kept you from participating, those individuals should consult the program Director and may be eligible for a refund. A doctor’s note will be required.

Program Refunds/Credits

If after the first class, you would like to withdraw, you will be issued a system credit that can only be used towards another program at the Y. If you have attended the first class your credit will be prorated accordingly. The one exception to this policy is in the case of injury or illness that prevents you from completing the session. A doctor’s note will be required. No make-up classes will be offered. Please speak to the program director if you have questions.

Program Cancellations

If the Y cancels a program after you register you are entitled to the choice of a system credit or refund.

Class Cancellations

If the Y cancels an individual class, no refunds or credits will be issued for that class. Every effort will be made by the program director to schedule a makeup class. Please be aware that make up classes may not be scheduled on the same day or time as your original class.

Program Drop-off and Pick-up

Children under 11 must be dropped off and picked up by an adult from class at the designated beginning and end time. We value this time to communicate with our Y families and continuous supervision provides the safest possible environment for your child. Please be on time for programs to ensure your child has the proper warm-up to prevent injury and/or instructions to complete the day’s objectives.

Parent Involvement in Programs

Parents are always welcome to observe their children in programs and encouraged to communicate with Y staff at the beginnings and ends of classes. We discourage “coaching” from the sidelines, as such behavior can be distracting to both your child’s and other participants’ learning. If you have concerns or comments that warrant additional time please make an appointment to speak with the program director.