Membership Policies

PAYMENT OPTIONS

All of our membership categories allow you to either pay annually or use our Electronic Funds Transfer system to pay monthly from an active checking account.

PAYING BY ELECTRONIC FUNDS TRANSFER

To set up an EFT with the Y you simply need to fill out an EFT form at the Y Welcome Center and provide a voided check for proof of account owner- ship. Payments are drafted on the 15th of each month. Please note that you will be required to pay your join fee and the pro-rated amount until the next draft at the time of membership activation.

Any declined transaction will be subject to a $25 charge by the Y and additional charges by your bank. Our automated system will attempt to debit your account a number of times. Please be aware that some banks charge additional fees for each attempt.

CANCELLING A MEMBERSHIP

To cancel a membership you will need to provide the Y a 30 day notice by filling out a cancellation form and submitting it to the Y Welcome Center. A final draft payment will come out of your account on the 15th of the month and you will be able to use the Y until the 14th of the next month. This final transaction cannot be waived or cancelled and was acknowledged in your original EFT contract. Memberships cancelled and restarted will be subject to the join fee upon reactivation. You may download a copy of the cancellation form by clicking the following link. CANCELLATION FORM.

UPGRADING A MEMBERSHIP

At any time you may upgrade or downgrade your membership by simply filling out a new EFT form. Please note membership fees are non- refundable.

UPDATING CONTACT INFORMATION

In order to provide you with quality service we need to be updated of name, address, phone or email changes. If contact information is not up to date you may not receive important notices of rate or service changes, class cancellations or other valuable information. The Y is not responsible for members not receiving timely information if contact information is incorrect or incomplete in our system. All information provided to the Y is confidential and will never be shared or sold.

MEMBERSHIP HOLDS

The Y does not allow for membership holds except for medical reasons. As a membership organization the Y relies on year-round membership dues to maintain operations. For a medical hold please provide a doctor’s note and a membership restart date. The hold will be released on the restart date and draft payments will automatically resume. Memberships cancelled and restarted will be subject to the join fee upon reactivation.

HOLIDAY CLOSINGS

The Y is OPEN 8am to Noon on New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day and Thanksgiving. The Y is OPEN 5am to 2pm on Christmas Eve and New Year’s Eve. The Y is CLOSED on Christmas Day.

SUSPENSION, TERMINATION OR DENIAL OF MEMBERSHIP

The Y reserves the right to suspend, terminate or deny membership if a member’s or prospective member’s behavior or language is judged to be in conflict with the welfare of either Y staff or patrons, or is deemed in conflict with the Y mission. The final decision will be rendered by the Executive Director. Membership fees paid will not be refunded.

GUEST POLICIES

The Y is a membership based organization and our main objective is to serve our members. We do welcome guests at the Y and encourage our members to bring their friends and family to our facility.

  • Our Family Memberships include 5 guest passes per year. Our Adult and Senior memberships include 3 guest passes per year. They may be obtained from the Welcome Center as needed.
  • Additional guests will pay the following fees per visit:
    • $5 for Youth (under 18)
    • $10 for Adults (18+)
  • Guests under 18 years old must have a parent present in the facility with them
  • Guests will be required to fill out contact paperwork, have a photo taken and provide proof of ID.
  • Guests must abide by the Y code of Conduct

FACILITY HOURS

Facility hours are posted on this website and in the Y facility. The Y reserves the right to reduce or expand facility hours without notice. Staff will begin to open the building a minimum of 15 minutes prior to facility hours, however, non staff will not be admitted until open time. The pool will close 15 minutes prior to the facility closing to allow for locker room time. A 15 minute notice will be given prior to closing. All members are expected to vacate the building at or before the closing hour.

INCLEMENT WEATHER

The Y has developed the following inclement weather policies out of concern for the safety of our members, program participants and staff. For weather related closings or cancellations refer to keene-ymca.org or NH TV’s WMUR.

  • Building Closings: The Y will make every attempt to open or remain open in inclement weather. However, the Y does reserve the right to delay opening, close early or remain closed if the weather is deemed to be of a nature that our staff and members would be put at risk if we remained open. There is no reduction in membership fees for building closures.
  • Pool Closings: In the event of lightning the Y will close for 1/2 hour after the last bolt of lightning is seen.
  • Program Make-up: If a paid program is cancelled because of a Y closure the class will be offered at a make-up day and time (that may or may not be at on the same day or time). If a make up class cannot be held then a credit will be issued for the class missed. Credits will not be issued for those choosing not to attend a make up class.

ACCIDENTS AND INJURIES

In the event of an accident or injury a Y staff member should be notified immediately. A Y staff will document the incident by filling out an accident report. Please note that you are participating in activities at your own risk and are responsible for yourself, your children and your guests.

VALUABLES

The Y advises against bringing valuables and large sums of money into the building. All personal items should be stored in a locked locker at all times. Please be advised that the Y is not responsible for items lost, stolen or damaged on our grounds.

LOCKS

Members are responsible for bringing a lock with them for the security of their items. The Y does not provide locks.

FOOD AND BEVERAGES

Food and beverages may be consumed at the tables in our lobby area. Water is the only food or beverage allowed outside the lobby. This includes in the locker rooms.

TELEPHONE USAGE

Telephones at the Welcome Center are for business use by Y staff. If a member needs to organize for transportation or has to make an emergency call please see a Welcome Center Representative. Calls should be limited to one minute.

LOST & FOUND

The Y is not responsible for lost or stolen items. If you have lost an item and do not find it where you believe it was left, please check with a Welcome Center Rep to see if your item has been turned in. Items in our lost and found are removed every two weeks and donated to a local charity.

NEW ENGLAND RECIPROCITY

As a member of the Keene Family YMCA you are entitled to visit any YMCA in New England (NH, VT, RI, MA, CT or ME) free of charge. Please check with the Y you are visiting regarding exact policies with regard to classes and services. This system should not be abused and we ask that you retain your membership at the Y you use most frequently. Abuse of the reciprocity program could result in a Y discontinuing the acceptance of your membership. More than 24 visits to a single participating Y in a calendar year could be considered abuse of the policy.

A.W.A.Y. PROGRAM

Our Y participates in the national AWAY program, which allows are members to utilize other YMCA’s in the AWAY network across the US. We allow 24 visits per calendar year by away members.

Each YMCA develops their own reciprocity policies. We suggest that you contact the Y you intend to visit ahead of time to verify their policies. YMCA’s participating in the AWAY program are listed on the Y of the USA website www.ymca.net, click “Find your Y.”

Y of the USA AND THE YMCA

The Y is an internationally recognized organization and yet there is often a misconception that we operate like a chain. Every Y is independent or part of an association of Y’s in a given area. We follow the same mission, but the work we do is molded around the communities which we serve. Each Y creates its own policies and offers its own types of memberships and programs. Y of the USA serves as a resource to Y’s nationwide, assisting us with maintaining a unified voice.